Customer Service & User Support
Interpersonal Skills for Technologists $5
This E-Book teaches Technologists about how to communicate well in the workplace. It includes interpersonal communication skills in appropriate cultural contexts.
A great little E-Book in an area that technologists often struggle with.
User Support $5
This E-Book teaches User Support. This is a huge growth area worldwide – and businesses that give the best customer service will be the ones that go ahead. Areas covered include Training, User Styles, Documentation, Presentation and Help Desk. A superb E-Book with a terrific message in today’s technology age.
Help Desk $5
This E-Book provides students with the knowledge and skills necessary to support users in an ICT environment. In particular:
- Processes and procedures.
- Customer Service skills.
- Personal management and policies.
- Tools and technologies.
- Implementing the Help Desk.
- Assisting the User.
A great little E-Book.
Effective Customer Service. $5
This E-Book focuses on Customer Service – a very important and necessary skill today. In particular:
- What is Customer Service?
- Understanding your company.
- You and the customer.
- Understanding customer needs.
- Communication skills.
- Telephone skills.
- Handling complaints.
- Encouraging repeat business.
A must read.