Customer Service & User Support

 Interpersonal Skills for Technologists $5

This E-Book teaches Technologists about how to communicate well in the workplace. It includes interpersonal communication skills in appropriate cultural contexts.

A great little E-Book in an area that technologists often struggle with.

User Support $5

This E-Book teaches User Support. This is a huge growth area worldwide – and businesses that give the best customer service will be the ones that go ahead. Areas covered include Training, User Styles, Documentation, Presentation and Help Desk. A superb E-Book with a terrific message in today’s technology age.

Help Desk $5

This E-Book provides students with the knowledge and skills necessary to support users in an ICT environment. In particular:

  • Processes and procedures.
  • Customer Service skills.
  • Personal management and policies.
  • Tools and technologies.
  • Implementing the Help Desk.
  • Assisting the User.

A great little E-Book.

Effective Customer Service. $5

This E-Book focuses on Customer Service – a very important and necessary skill today. In particular:

  • What is Customer Service?
  • Understanding your company.
  • You and the customer.
  • Understanding customer needs.
  • Communication skills.
  • Telephone skills.
  • Handling complaints.
  • Encouraging repeat business.

A must read.